Answer every call, and never lose the one you missed

No. The flow is built visually — menus, prompts, working hours and where each key sends the caller — and you change it yourself when the business changes. Nothing about a menu edit needs a release or a support ticket.

Yes, and it is usually the point. Any step in the flow can transfer to an agent, a team or a group. A flow can also run start to finish with nobody on your side when the answer is something it already knows — an order status, an opening time.

Whatever you configure. Every step has a retry and a fallback, so an unanswered prompt repeats or moves on rather than dropping the call. Silence is a path you choose, not a dead end you discover.

Only if you want to. Type the wording and text-to-speech speaks it, which is the easier option when the message changes between campaigns. Recorded audio works too, and the two can be mixed in one flow.

That depends on where you are calling, the type of call and how long it runs, because it is what the telephony provider charges us. The plan and credit rates on this page are ours; the per-call cost is quoted for the destinations you actually dial. Ask us before you commit to a high-volume flow rather than after.

Not automatically. Which destinations are reachable depends on the telephony provider configured for your account, and some countries carry telecom registration requirements of their own. Tell us where you need to call and we will confirm before activation.

Recording is configurable, and how long recordings are kept is a setting rather than a fixed policy — because what you are required to do differs by industry and by the law that applies to you. Decide the retention with your compliance people and we will set it that way.

Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.

A one-time charge covering number provisioning, DLT and account setup on the service you buy. It is billed once per service, on your first purchase of it, and appears as a separate line on your GST invoice.

Payments are processed by Razorpay — UPI, cards, net banking and wallets. CloudShope never sees or stores your card details. A GST invoice is issued automatically once payment is confirmed.

No. Prices are exclusive of GST, which is added at checkout at the applicable rate and split as CGST + SGST or IGST based on your registered state.

No, we do not charge any setup fee for missed call alert services. We charge only for the plan you select.

The cost of the plan depends upon the type of plan you select. Details of our plans and offers are available on this page under Pricing.

No, there are no monthly rental charges for your Toll Free number. However, there is a validity attached to each plan.

The validity of your Toll-Free-Number depends upon the plan you purchase. You can always increase the validity of your plan at any point of time before expiry.

It depends upon the type of plan you select. However, you can always purchase additional missed call credits as add-on, in case you run out of credits in the middle of any campaign.

Depending upon your requirements, you can select and purchase any amount of Toll Free missed call Numbers. We also recommend exploring our reseller plans for bulk purchases.

Your unique dedicated Toll Free missed call number is called channel or channelid in technical terms.

We provide an online web interface to monitor and record the response of your online campaign in real time along with GEO-Location of the caller(s). You can also configure your account settings to get a carbon copy of your missed call number information to your email ID or mobile phone.

Yes, there is a facility provided in the Activity Settings to send reply SMS after any missed call received on your toll free number.

Yes, we have our own SPAM filter algorithm in place. Apart from this, individual campaigns can also be configured for custom SPAM rules from the Settings menu.

Yes, we have an option for very extensive black-list configuration settings. An individual number can be configured in black-list settings.

Your existing plan can be renewed from your user dashboard. You will find an option to renew the plan there. The charges and validity will be the same as the running plan. You can also coordinate directly with the sales team.

We understand the term 'liberty' and hence, do not bind our clients to use our services for any said period of time. You can stop using our services whenever you wish to do so. To stop availing our services, you need to drop an email at support@cloudshope.in informing us about your unwillingness to continue your account.